Public Support Employee UX Research

Summary. Impact Work, www.impactwork.io, and I collaborated to dive into the world of secondment for the Public Services in The Netherlands. I conducted 24 interviews with employees as well as interim consultants. And summarised the insights into journeys.

These journeys were the input for 2 strategy sessions in which the biggest painpoints were identified, discussed and prioritsed. The organisation directly took action on marketing and recruiting efforts as per our advise.

Deliverables.

• interim consultant journey
• hiring journey
• 2 workshops to share insights and create strategy

What Public Support liked.

• Surprising insights from the entire organisation.
• Journeys to capture insights.
• Workshops to facilitate the conversation into understanding and output.

What Impact Work liked.

• My workshop facilitation skills
• My structured approach.
• My ability to understand organisations.